RMG Technical support is the first line of support for any issues experienced with the RMG Media Players and for Korbyt. Technical support will work directly with the Channel Advisor or Network Integrator to address any issues by remotely accessing the system and analyzing log files as well as using various debugging utilities to get to the root issue of any problem. If required, RMG technical support will escalate any issues that they are unable to resolve internally to RMG’s escalation department until a resolution is reached.
For usability questions, try RMG's help videos by visiting the Korbyt Knowledge Base.
If you are having technical issues (software error, media player output issue, etc.), contact RMG’s support desk.
- Email: firstname.lastname@example.org
- 1-877-789-8324 (TECH) Hours: 8 a.m.-8 p.m. Monday-Friday
Once you have your Korbyt login, you can view how-to videos under "Help"